Shipping and Delivery Information
Welcome to Pleasing Strings! We understand that receiving your order in a timely and private manner is important to you. That's why we've partnered with Startrack Premium to offer you a reliable and efficient shipping experience. Here's everything you need to know about our shipping and delivery process:
Dispatch Time: Orders placed before 11 am Monday - Friday will be dispatched on the same day. Orders placed after 11 am or on weekends will be dispatched the next business day. Please note that our dispatch time may be affected during peak seasons or promotions.
Shipping Method:Â Startrack Premium is our preferred method of shipping, depending on location we may also use Australia Post. Both are known for their fast and secure delivery service, ensuring your order reaches you in the best possible condition.
Estimated Delivery Times: Shipping times are estimated between 1 - 5 business days, depending on your location. While we strive to deliver your order as quickly as possible, please understand that the actual delivery time may vary based on factors such as weather conditions, public holidays, and any unforeseen circumstances.
Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on the Startrack website. If you have any concerns about the status of your order, feel free to contact our customer support team.
Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We offer transparent and competitive shipping rates to provide you with the best value for your money.
Discreet Delivery: We understand the importance of discretion in your purchases and want to make sure you are the only person to know what's inside your package. That's why we ship in discreet plain packaging with no mention of Pleasing Strings.
Customer Support: If you have any questions or need assistance with your order, our customer support team is here to help. You can reach us via email at sales@pleasingstrings.com.au or through our Contact Us page.
Thank you for choosing Pleasing Strings! We appreciate your business and hope you enjoy your shopping experience with us.