Pleasing Strings does not assume liability for damaged or missing stock and each case is to be handled based on individual circumstances. The customer is to accept the shipment and note “Carton was broken or damaged” with the courier. The customer must notify Pleasing Strings within 5 days after receipt. Photographic evidence together with a copy of the courier note (“carton broken or damaged”) is required prior to any further investigation and replacement. Generally, damaged stock is replaced within one week.