Warranty Policy

At Pleasing Strings, we are committed to providing high-quality products and ensuring your satisfaction. All products purchased from Pleasing Strings are covered by a Manufacturer's Warranty that protects against defects or faults caused by manufacturing issues.

Warranty Coverage

All products are covered by a 1-Year Manufacturer's Warranty from the date of purchase. This warranty applies to:

• Faults or defects due to manufacturing errors
• Items that fail to perform as intended under normal use

What Is Not Covered?

The Manufacturer's Warranty does not cover:

• General wear and tear
• Damage caused by misuse, neglect, or accidents
• Issues resulting from improper storage or maintenance
• Custom modifications or alterations

How to Make a Warranty Claim

If you believe your product is faulty and eligible for a warranty claim, follow these steps:

1. Contact Us

   • Email us at sales@pleasingstrings.com.au with:
     • Your order number
     • A description of the issue
     • Photos or videos of the fault (if possible)

2. Fault Assessment

   • Once we receive your details, we will review the claim and forward it to the manufacturer for assessment.

3. Resolution

   • If the fault is confirmed as a manufacturing defect, we will:
     • Replace the item with the same or a similar product
     • Provide a refund if a replacement is unavailable

Important Information

• Manufacturer's Warranty: All warranty claims are subject to manufacturer approval.
• Hygiene and Safety: Due to the intimate nature of our products, all faulty items are securely disposed of and are never resold.
• Replacement Items: Warranty replacements do not extend the original warranty period.

Customer Support

If you have any questions about our warranty policy or need assistance with a claim, our team is here to help. Contact us at:
Email: sales@pleasingstrings.com.au

Thank you for choosing Pleasing Strings. We value your trust and are dedicated to ensuring your satisfaction with every purchase.