We offer Australia-wide shipping at a flat rate of $13, with FREE shipping on orders over $99.* Our preferred courier, Startrack Express, ensures fast and reliable delivery across the country. For our New Zealand customers, we ship via Australia Post International Express.

With warehouses conveniently located in Melbourne and Brisbane, most orders placed before 11 am (Monday to Friday) are dispatched the same day, arriving within 2-3 business days.

Pleasing Strings offers a 12-month warranty on all our toys, covering any manufacturers' faults. Our lingerie and footwear come with a 60-day warranty from the date of purchase. If you experience any defects during these warranty periods, simply email us at sales@pleasingstrings.com.au with your order number and details of the issue. We’ll promptly assist you, whether it’s through a repair, refund, or replacement with a product of equal charm, at our discretion.

For questions about coverage for a specific concern, reach out to us via Live Chat or Email—we’re here to help!

Every order from Pleasing Strings is fully trackable. Once your order is dispatched, we’ll send your tracking number to your email. If you don’t see the email in your inbox, be sure to check your spam folder. If it’s still missing, feel free to contact us, and we’ll gladly resend the details.

We value your privacy and take it seriously. That’s why your parcel will never display any references to Pleasing Strings or adult-related content.

We also ensure your products are packed with the utmost care, using plain parcels or boxes to keep them discreet and well-protected during transit, so they arrive safely and undamaged.

We offer a variety of payment options to suit your needs, including:

• PayPal
• PayPal Pay in 4
• Credit Card/Debit Card
• Afterpay
• Zippay
• Shop Pay
• Apple Pay
• Google Pay
  
  

Simply select your preferred payment method during checkout.

Our adult delights are available for delivery across every corner of Australia and New Zealand, ensuring that distance is never a barrier to your pleasure.